Airbnb guest management in Lima
Every unanswered enquiry can become a lost booking. And not only that: how fast you reply affects where the listing sits in the search results.
Airbnb requires at least 90% of enquiries to be answered within 24 hours to reach and keep Superhost status. Doing that while you work, travel or sleep is, in practice, a full-time job.
We handle the whole conversation: before the booking to convert it, during the stay to resolve things, and afterwards to protect the review. It is the same team that manages the property, so whoever replies knows which apartment is being discussed.
The part nobody sees matters most: screening. Reviewing the profile, confirming conditions and communicating the rules before handing over access prevents most of the problems people later try to fix with claims.
How it runs
- 01
Before booking
Fast replies, profile checks and rules confirmed. This is where you filter out what could not be fixed later.
- 02
Before arrival
Clear instructions, coordination with the front desk where the building requires it, and access ready for the agreed time.
- 03
During the stay
A guest is locked out in the middle of the night and the same team that manages the property answers, not a voicemail box.
- 04
After departure
Checks, review follow-up and documentation of anything that happened for the owner’s report.
What it covers
- Answering pre-booking enquiries
- Reviewing the guest’s profile
- Confirming conditions and rules
- Coordinating arrival
- Registering guests with the building
- Access instructions and check-in
- Support throughout the stay
- Departure checks
- Following up the review
- Handling incidents and claims
What you receive
- Confirmed bookings without touching the coordination
- Incidents documented and resolved
- Reviews managed
- A summary of what happened on each stay
Questions about guests
01Who appears as the host on the listing?
That is set out in the proposal, according to the model agreed with you. Either way, the conversation with the guest is handled by our team.
02What happens if a guest damages my property?
We document the damage, gather the evidence, contact the guest and file the corresponding claim. We then coordinate the repair and follow the refund.
03Do you handle guests in English?
Yes. A large share of demand in Miraflores and Barranco is international, so English is part of the service rather than an extra.